Help Center
How can we help?
Buying
Offers, tours, and financing questions
Renting
Applications, leases, and payments
Saved homes
Alerts and saved searches
Touring
Scheduling and rescheduling visits
Account settings
Sign-in, email, and notifications
Advertising
Partner and agent programs
Frequently asked questions
How do I save a home?⌄
Click the heart icon on any listing to add it to Saved homes. You can review your saved homes from the heart icon in the top navigation on any page.
How do I schedule a tour?⌄
Open a listing and select Schedule a tour. An agent will confirm your requested time by email, usually within one business day.
How do I change my email preferences?⌄
Go to Account settings and choose Notifications. You can adjust listing alerts, saved-search digests, and promotional email individually.
Why did a listing I saved disappear?⌄
Listings are removed when a home goes off market, usually because it sold or the seller withdrew it. Your saved list keeps a record, but the listing page may no longer be available.
How do I contact an agent?⌄
Every listing includes a Contact agent button. You can also use the chat bubble in the corner of any listing page to reach the listing agent directly.
Still need help? Call 1-800-555-0114 or email support@roaltor.com. Support hours: Monday–Friday, 8am–6pm PT.